Class 9 Employability Skills | Unit 1 Communication Skills Worksheet 2025-26 | MCQ · Short Answer · Case Study | Free PDF + PPT
CBSE · Employability Skills · Class IX · 2025-26
📋 Class 9 Employability Skills
Unit 1: Communication Skills – I
Free Worksheet + PowerPoint Slides | MCQ · Short Answer · Case-Based Questions
✅ CBSE Aligned
📝 55-Mark Worksheet
📊 10 PPT Slides
📥 Free Download
🎯 Answer Key Included
⬇️ Download Free Worksheet PDF
Google Drive · Class9_Employability_Communication_Worksheet.pdf
🎁 Free Downloads — Worksheet PDF + PowerPoint Slides
Complete student worksheet (55 marks) with MCQ, Short Answer and Case-Based questions. Plus 10 beautifully designed PowerPoint slides for classroom teaching — all free!
15
MCQ Questions
10
Short Answer Qs
4
Case Studies
55
Total Marks
10
PPT Slides
📋 Syllabus Topics Covered — Unit 1
Based on the official CBSE Employability Skills Class IX syllabus (Session 2025-26) — common for all skill subjects.
Topic 1
Methods of Communication
Verbal, Non-Verbal and Visual. Pros and cons of each. Do's and Don'ts for body language.
Topic 2
The Communication Cycle
Meaning and importance of communication. 8 elements: Sender, Message, Encoding, Channel, Receiver, Decoding, Feedback, Noise.
Topic 3
Perspectives in Communication
How perspectives affect communication. Factors: Visual perception, Past experience, Prejudices, Culture, Environment.
Topic 4
Barriers to Communication
Physical, Language, Cultural, Psychological, Perceptual and Technological barriers. How to overcome them.
Topic 5
Basic Writing Skills
Clear and simple writing, organising content, checking grammar, knowing your audience, professional tone.
📝 Section A — Multiple Choice Questions (MCQ)
1
Communication is best defined as:
A) Sending a message to someone
B) Sharing information to reach common understanding ✅
C) Writing letters and emails only
D) Giving instructions to others
Answer: B
2
Which of the following is a method of Verbal Communication?
A) Gestures
B) Facial expressions
C) Speaking face-to-face ✅
D) Paintings
Answer: C
3
The person who starts the communication process is called:
A) Receiver
B) Encoder
C) Sender ✅
D) Mediator
Answer: C
4
Which of the following is a BARRIER to effective communication?
A) Active listening
B) Clear message
C) Noise and distractions ✅
D) Proper feedback
Answer: C
5
When people from different _______ backgrounds communicate, chances of misinterpretation are higher.
A) Educational
B) Cultural ✅
C) Financial
D) Physical
Answer: B
6
Visual communication includes:
A) Spoken words
B) Charts, graphs, diagrams and signs ✅
C) Phone conversations
D) Written letters
Answer: B
7
Feedback in communication means:
A) Starting a new conversation
B) Repeating the message
C) The response given by receiver to sender ✅
D) Changing the channel
Answer: C
8
The word 'Communication' comes from the Latin word:
A) Communicatus
B) Communitas
C) Communis ✅
D) Communicare
Answer: C
9
Which of the following is NOT a component of the communication cycle?
A) Message
B) Channel
C) Receiver
D) Salary ✅
Answer: D
10
Perspectives in communication are affected by:
A) Visual perception, past experience and prejudices ✅
B) Only age and gender
C) Only language spoken
D) Only the channel used
Answer: A
📌 Questions 11–15 are included in the Free PDF Worksheet. Download above!
✍️ Section B — Short Answer Questions
Q1. What is communication? State its importance in daily life.
Answer: Communication is the sharing of information between two or more individuals to reach a common understanding. It is important because it helps us share ideas, build relationships, solve problems, express feelings and work together effectively in daily life.
Q2. Name the three methods of communication and give one example of each.
Answer:
1. Verbal Communication — Speaking face-to-face, telephone calls
2. Non-Verbal Communication — Body language, facial expressions, gestures
3. Visual Communication — Charts, diagrams, signs, PowerPoint slides
1. Verbal Communication — Speaking face-to-face, telephone calls
2. Non-Verbal Communication — Body language, facial expressions, gestures
3. Visual Communication — Charts, diagrams, signs, PowerPoint slides
Q3. Explain two barriers to effective communication.
Answer:
1. Physical Barrier — Noise, distance or poor lighting that prevents the message from being heard or understood clearly.
2. Language Barrier — Using complex words, jargon or different languages that the receiver does not understand.
1. Physical Barrier — Noise, distance or poor lighting that prevents the message from being heard or understood clearly.
2. Language Barrier — Using complex words, jargon or different languages that the receiver does not understand.
Q4. What are 'perspectives' in communication? List any two factors that affect perspectives.
Answer: Perspectives refer to how a person sees, understands and interprets information based on their background and experiences. Two factors that affect perspectives are:
1. Past Experience — Previous events shape how we understand new information.
2. Cultural Background — Different cultural values and customs can lead to different interpretations of the same message.
1. Past Experience — Previous events shape how we understand new information.
2. Cultural Background — Different cultural values and customs can lead to different interpretations of the same message.
Q5. State any four Do's of effective body language in communication.
Answer: Four Do's of effective body language:
1. Maintain good eye contact with the speaker.
2. Sit or stand with good, upright posture.
3. Smile and nod to show you are actively listening.
4. Keep an open, relaxed body position — do not cross arms.
1. Maintain good eye contact with the speaker.
2. Sit or stand with good, upright posture.
3. Smile and nod to show you are actively listening.
4. Keep an open, relaxed body position — do not cross arms.
📌 Questions Q6–Q10 with answers are included in the Free PDF Worksheet.
🔍 Section C — Case-Based Questions
Case Study 1 — Riya's Presentation
Riya is a Class 9 student. During a class presentation, she stood with her arms crossed, avoided eye contact with the audience, and spoke very softly. Her teacher noticed that the students in the back rows could not hear her and were getting distracted. After the presentation, her teacher gave her feedback and suggested ways to improve her communication style.
i
Identify TWO mistakes in Riya's body language during the presentation. (1 mark)
Arms crossed while speaking; Avoiding eye contact with the audience.
ii
What barriers to communication are present in this situation? Name any two. (1 mark)
Physical barrier (speaking too softly); Psychological barrier (nervousness causing poor body language).
iii
What feedback would you give Riya to improve her communication? State any two suggestions. (1 mark)
Speak clearly and loudly enough for all to hear; Maintain eye contact and use open body language.
iv
Name the type of communication being used and explain it. (1 mark)
Verbal Communication — using spoken words to share information with an audience. Riya's presentation involved speaking aloud to the class.
Case Study 2 — Arjun's Email Report
Arjun sent an important project report by email to his teacher. However, his teacher replied saying she could not understand the report because it had no headings, the sentences were too long, and there were several spelling mistakes. The teacher asked Arjun to rewrite and resubmit the report. Arjun realised he had not thought about the receiver's perspective before sending the email.
i
What type of communication did Arjun use to send the report? (1 mark)
Written Communication — Arjun used email, which is a form of written communication.
ii
What are the barriers in Arjun's report? List any two. (1 mark)
No headings (poor organisation); Spelling mistakes (language barrier causing confusion).
iii
How can Arjun improve his written communication? Give two suggestions. (1 mark)
Use clear headings and bullet points to organise content; Proofread carefully to correct spelling and grammar mistakes.
iv
What does 'thinking about the receiver's perspective' mean? Why is it important? (1 mark)
It means considering how the other person will understand and interpret your message. It is important because different people have different backgrounds, and a message must be clear and appropriate for the receiver.
📌 Case Studies 3 and 4 are included in the Free PDF Worksheet. Download to get all questions and answers!
📊 Worksheet Marks Scheme
| Section | Type | Questions | Marks Each | Total |
|---|---|---|---|---|
| A | Multiple Choice Questions (MCQ) | 15 | 1 | 15 |
| B | Short Answer Questions | 10 | 2 | 20 |
| C | Case-Based Questions (4 cases × 4 marks) | 4 | 4 | 16 |
| Grand Total | 51 Marks | |||
📊 PowerPoint Slides — What's Inside
10 beautifully designed slides covering the full Unit 1 syllabus. Ready to use in classroom teaching, online classes or student self-study. Download the PPTX file and edit as needed!
Slide 1
Title Slide
Unit 1 · Communication Skills I · AI Logic School branding
Slide 2
What is Communication?
Definition, word origin, 4 importance cards (Share, Build, Solve, Grow)
Slide 3
Communication Cycle
All 8 elements visually mapped: Sender → ... → Feedback → Noise
Slide 4
Types of Communication
Verbal, Non-Verbal, Visual — with examples, pros and cons
Slide 5
Verbal vs Non-Verbal
Comparison table — 6 points of difference
Slide 6
Barriers to Communication
6 barrier types in colour-coded cards with examples
Slide 7
Perspectives in Communication
5 factors affecting perspectives — visual tower layout
Slide 8
Body Language Do's & Don'ts
6 Do's and 6 Don'ts in two-column layout
Slide 9
Basic Writing Skills
6 writing tips in numbered card layout
Slide 10
Quick Recap
Summary of all topics — perfect revision slide
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🖥️ Preview — PowerPoint Slides
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